Support

Answers to common questions. Can't find what you need? Email us.

Frequently asked questions

What is Trafficato?

Trafficato is an iOS app that monitors Buncombe County dispatch for motor vehicle accidents and checks your route before you leave. It knows about accidents before your navigation app does — typically 10–15 minutes earlier.

Where does it work?

Trafficato is currently focused on Buncombe County, NC. If you're commuting in or around Asheville, Black Mountain, Weaverville, or anywhere in the county, this was built for you.

What does "route appears clear" mean?

We checked your route against active dispatch records and found no motor vehicle accidents currently logged along your path. This is based on dispatch data, not traffic sensors — so it means no reported incidents, not necessarily no congestion.

How current is the dispatch data?

Dispatch records are updated within minutes of being logged by Buncombe County dispatch. When you tap a card, the check uses the most recent data available.

Does the app track my location?

Your GPS is used on-device only when you check a route — to determine your starting point. Your raw coordinates are never stored or sent to our servers. See our privacy policy for full details.

How do I set my home address?

Tap the gear icon in the top-right corner of the app to open Settings, then enter your home address. The "Heading home" cards use this address as your destination.

Is Trafficato free?

Yes. Trafficato is free with no ads and no subscription.

Why doesn't my destination show up in search?

Trafficato uses Apple Maps to search for places near the Asheville area. If a place isn't found, try a more specific address or a well-known nearby landmark. If you keep having trouble with a specific destination, let us know via email below.

How do I delete my data?

Because Trafficato requires no account, there's very little to delete. Route checks are not stored after they complete. Your home address lives only on your device — you can clear it anytime in the Settings screen. If you signed up for the launch waitlist on our website, email us and we'll remove you immediately.

Still need help?

Send us an email and we'll get back to you as soon as we can.

support@trafficato.com